A letter arrives
Understand Japanese paperwork and identify the action it asks for.
Everyday moments
From “What does this mean?” to a next step.
We’d like to learn which of these moments come up for the people you support.
A deadline matters
Save the next step, set a reminder, and return to it later.
A question comes up
Explore everyday procedures with links to relevant official sources.
Someone is new here
Find a starting point for local services and life in Sapporo.
Language gets in the way
Use the app in a familiar language and revisit an explanation as needed.
It’s time to prepare
Look through emergency guidance and useful contacts before they’re needed.
Getting started
Find an approach that fits your team.
We’ll suggest ways to use JPMate around the people you support and the challenges they face. Start by telling us about your needs through the enquiry form.
Tell us about your needs
Use the form to tell us who you support and the everyday challenges that come up.
Explore ways to use JPMate
We’ll introduce relevant features and practical ways to use them based on your enquiry.
Try it with a few people
If you’d like to try it, we’ll agree on participants and timing for a small trial.
Build on your feedback
Use feedback from participants and staff to explore continued use and any adjustments that would help.
Working together
Useful tools, with people at the centre.
A trial helps us learn whether JPMate makes everyday tasks clearer and changes your team’s workload.
Sources you can check
Open the sources alongside chat answers to explore the official guidance and documents behind an explanation.
Personal accounts stay personal
Participants use their own accounts. Taking part gives your organization no access to their letters or conversations. We agree what feedback to collect with participants.
Your team remains available
JPMate supports everyday understanding. Your staff and qualified advisers continue to handle individual cases and any required human support.
Ideas for your organization
Welcome screens, your own guides, and useful contacts are options we can explore. Organization features would be future work, with scope and terms agreed separately.
Let’s talk
What comes up for the people you support?
Tell us who you support and what challenges they face. We’ll review your enquiry and suggest ways to use JPMate.